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this post was submitted on 26 Sep 2023
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You make it sound like something completely reasonable due to a mismatch and not just a letter difference.
I'm sure they always call the police for anyone of every race when their documentation is inconsistent and not disproportionately based on skin tone. I imagine they would call for a SWAT team if she had different last names after being married.
“Just a letter difference” in an official ID is reason enough, I think, to those suspicions. It’s not the job of the bank to figure out whether an ID is valid, it is however, their job to report any suspicious transactions under AML laws and to prevent fraudsters with fake IDs from accessing their bona fide customers’ accounts.
Calling the police is an entirely appropriate response in this case. Aside from taking a while to show up, it’s also not clear the police did anything wrong with the customer.
We’re dealing with a sample size of one.
Maybe they do, maybe they don’t. We have a sample size of one and you’re now
I'm sorry dog when the problem is a typo on an otherwise fine passport calling the cops isn't the first course of action. Asking "are you aware your name is misspelled on your passport" seems like a pretty obvious step one. Especially when she still had her old passport with her.
The problem is “otherwise fine” is not a determination bank staff can make. The passport has one glaring issue, but the branch staff aren’t document experts and can’t run identification confirmation checks on government databases. The police can.
Passports have watermarks and aren't easily forged. There is someone at the bank who is trained well enough to know about watermarks.