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Well I'm ranting about this process, I have other complaints.
Synology.com - if you want to add a second factor to your account, requires a phone number to be the master factor, in case you lose your second factor. So if you're worried about Sim jacking, or even just not having a consistent phone number for the lifetime of the deployment, it's kind of a terrible practice. There's no way to unlink all phone numbers from an account, you can only replace them with a new phone number.
Synology does actually support hardware USB keys, but only as a secondary factor behind SMS... Ai ya.
So… I use a physical passkey as a second factor on top of username and password on all three of my Synology-boxes. I have TOTP as backup in case I should lose my passkey.
Anyways - synology has no clue about my phone number, so I’m not sure I agree with your sentiment that it’s a requirement.
The synology.com account, not the NAS account
Ah! Misread your comment in that case.