I got an email from the regional manager in response to the complaint that I lodged last night. He wants to organise to meet with me tomorrow. Unfortunately I'm not available on Fridays so I'll have to meet him next week.

I'm not super keen about meeting people in person or discussing things over the phone, to be honest. Sort of get that way when people do that and promise the world and then don't follow through with it. Plus I feel like I am able to better articulate my points through email, but I seem to be in a very exclusive club with that.

I'll probably have to meet him in person, but I'll try and organise for someone else who's on my side to come so I have another advocate and a witness in case he tries to get out of whatever promises he makes. But then again I did that when I had a meeting with the former acting regional manager and he still refused to uphold his end of the agreement, so maybe it's all pointless