[Announcement] If you got locked out of your account because of 2FA, send us an email. (ani.social)

submitted 1 year ago* (last edited 1 year ago) by hitagi@ani.social to c/meta@ani.social

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We've received a few messages lately from people who got locked out of their accounts after enabling 2FA and not setting up the authenticator properly. To anyone else who got locked out because of this, you can send us an email at help@ani.social with the same email address you used to register. We'll remove 2FA from your account so you can set it up again.

There is an open issue about it on GitHub.

Note: This post will be pinned until the 2FA issue has been resolved and until the 2FA implementation has been improved.

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this post was submitted on 17 Jul 2023

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