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submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

BMW Is Giving Up on Heated Seat Subscriptions Because People Hated Them::The blowback worked—but subscriptions for software-based new car features will continue, according to a BMW board member.

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[-] ocassionallyaduck@lemmy.world 356 points 1 year ago

Going forward, BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.

The fuck it is. You offer car features at time of sale. And if you want me to like your brand, at best you offer OTA or wifi updating for free to enhance the experience, and make me want to buy your next car.

You try and nickel and dime me for shit technology that has been around for 20 years, and I could give two fucks. I'll plug in my phone, ignore your entire. Infotainment and actively campaign for it to fail and blow up in your face.

[-] Wussy@lemmy.world 204 points 1 year ago

They're just trying to recoup the cost of being forced to install turn signals even though their drivers don't need them.

[-] mean_bean279@lemmy.world 47 points 1 year ago

They’re recouping the costs of hiring an in house orthodontist to fix all them buck tooth grills they made.

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[-] saltesc@lemmy.world 21 points 1 year ago

My running theory for Audi is they started uniquely animating their indicators so people would use them. Not because they should, but because it made them feel special. Thus reducing the stereotype before getting to BMW levels.

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[-] Brokkr@lemmy.world 35 points 1 year ago

Agreed, subscriptions only make sense when there is an on-going service, like on-star (no idea if it is worth anything).

So if the digital assistant and driver assistance programs where getting service updates, then this would make sense. However, I'd say that driver assistance really shouldn't need a lot of updates if it was truly ready for the road.

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[-] mikeboltonshair@sh.itjust.works 26 points 1 year ago

Enshitification will continue until morale improves

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[-] fubo@lemmy.world 169 points 1 year ago* (last edited 1 year ago)

Did cars peak around 2016? That's when you could get a plug in hybrid, with Bluetooth audio, a rear view camera, but no spyware or mandatory subscriptions. Sure they'd pester you to get SiriusXM but you could just say no.

[-] bamboo@lemm.ee 47 points 1 year ago

I'm not sure I'd agree on no spyware. Systems like OnStar are still tracking locations and are deeply integrated into the car. But at least this is before they subscription-ized basic features.

[-] Bishma@discuss.tchncs.de 20 points 1 year ago

Cars peaked in 2004 or 2005, most cars since then seem to be user data collection engines with wheels attached.

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[-] ikidd@lemmy.world 116 points 1 year ago

Pretty sure signal lights are a subscription option, and nobody that drives a Beemer has subscribed.

[-] Raiderkev@lemmy.world 58 points 1 year ago

If you ever feel like your just a cog spinning endlessly in a machine with no real purpose in your career, remember that there is a man in Germany who has a job installing turn signals on BMWs.

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[-] kerrypacker@lemmy.world 23 points 1 year ago

Signalling is trickle down bullshit that only helps those who come after you. You don't buy a BMW because you want to help others.

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[-] Hazdaz@lemmy.world 110 points 1 year ago

give up

No. That's not what companies do.

BMW and Mercedes were the "leaders" in milking their customers and thus they got the most bad press. All BMW is doing is waiting until more companies start doing this and the whole idea of subscriptions in the car business becomes normalized to the public.

Unless consumers continue to shun this concept and the press blasts these companies for trying to push this nonsense, it will make a comeback in the years to come. Unfortunately, I simply do not think consumers will look at their long-term interests. Its like telling gamers not to pre-order the hottest upcoming releases because it encourages companies to release buggy software... all the pleading in the world ends up falling on deaf ears. Same too, I believe, will happen in the car market.

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[-] devious@lemmy.world 108 points 1 year ago

HA, I read the title and thought "what is going on? I love my seat warmers" - I completely overlooked the word subscription because it is absolutely absurd that there would be an ongoing cost to the consumer for a feature that provides no ongoing cost to the manufacturer.

[-] Szymon@lemmy.ca 50 points 1 year ago

The cost of things has detached from what it costs to put the thing in the hand of the consumer, to instead a model of "what is this worth to you".

[-] rumckle@aussie.zone 37 points 1 year ago

Under capitalism it's always been the case of"what is this worth to you". The difference is in the past if a company overcharges then a competitor could come along and undercut them (so long as the gap was big enough that it made financial sense).

Unfortunately, monopolies, regulatory/government capture, vertical integration, marketing and cartels have gotten so far out of control that consumers are left with little choice but to suck it up. And most governments in the Anglosphere don't really care.

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[-] CharlesDarwin@lemmy.world 97 points 1 year ago

I hate everything about the idea of paying a subscription for a....{checks notes}...car. It's already bad enough when people are paying monthly for car payment or lease payment, now they get hit with a subscription for software?

I hate this timeline.

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[-] tabular@lemmy.world 95 points 1 year ago

Heated seats is my goto example as an attack on ownership. Good to see it stop but I don't want your proprietary software or SaS either. Give me a dumb car with no computer.

[-] redcalcium@lemmy.institute 32 points 1 year ago

Seems to be harder and harder to get a new car without all those "smart" features. Soon, it might be impossible to find one at all, just like it's impossible to find consumer-grade dumb tv in the market right now.

[-] raspberriesareyummy@lemmy.world 22 points 1 year ago

It's why I am considering availability of public transportation when house-hunting nowadays. When my car breaks down, I hope to be able to NOT buy a new one. Ideally, for the rare occasion that I need one in the future, I could rent one.

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[-] DarthBueller@lemmy.world 17 points 1 year ago

Such subscription models essentially beg to be hacked and/or for third parties to come up with entire replacement computers for the vehicle that bypass entirely all of the locks.

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[-] Ton@lemmy.world 72 points 1 year ago

BMW really doesn't understand this business model. They tried to pull this shit with CarPlay in 2018 as well. Which one could buy as an €300 option, which was rediculous by itself, but was later moved to a fucking subscription.

It also caused a huge uproar, largely forgotten by Covid now, but they also had to backtrack that. And now they've tried it again, also to backtrack again.

Fix your cars to be a better value prop than that fuckface's or the Chinese cars. Then you'll make tons of money. Not by nickel and diming your customers.

[-] Not_Alec_Baldwin@lemmy.world 32 points 1 year ago

No, you're not understanding.

They save money by only producing the luxury model. Then they disable the feature electronically.

But to prevent you from just jailbreaking the car, they need to have a system to monitor your status. So they need to be able to check and update software that you can't control, etc etc.

It's still greed, but it's like greed with extra steps.

People were objecting to the subscription, but they should have been objective to the locked features.

They'll never stop the shitification, it maximizes profit.

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[-] pineapplelover@lemm.ee 69 points 1 year ago

Just a reminder that if consumers hate it enough, they can have the power to change those decisions. If they or content or "don't care" they are passively agreeing and allowing it continue. Let your voices be heard, share articles like the Mozilla investigating car companies that collect your sex life and biometrics. Let your representatives know.

[-] A2PKXG@feddit.de 19 points 1 year ago

The only thing that matters is voting with your wallet

[-] Philolurker@lemmy.world 19 points 1 year ago

The problem is all the other people voting the wrong way with their bigger wallets.

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[-] StorageAware@lemmings.world 44 points 1 year ago

Damn, who would've guessed people are tired of subscriptions?

[-] Smacks@lemmy.world 39 points 1 year ago

Someone must've found an easy way to jailbreak their cars

[-] Kerred@lemmy.world 18 points 1 year ago

I was going to say it wasn't that people hated them, I was thinking it was BMW users either didn't want to pay or found a buddy to do it for free.

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[-] Argyle13@lemmy.world 38 points 1 year ago

This has to end, somehow. Or pretty soon we will have shoes with soles subscription: you want a proper shoe, you will have to pay a monthly quota.

[-] 1847953620@lemmy.world 42 points 1 year ago

Modern-day low-quality shoes are already kind of a walking subscription

[-] brygphilomena@lemmy.world 51 points 1 year ago

The reason that the rich were so rich, Vimes reasoned, was because they managed to spend less money.

Take boots, for example. He earned thirty-eight dollars a month plus allowances. A really good pair of leather boots cost fifty dollars. But an affordable pair of boots, which were sort of OK for a season or two and then leaked like hell when the cardboard gave out, cost about ten dollars. Those were the kind of boots Vimes always bought, and wore until the soles were so thin that he could tell where he was in Ankh-Morpork on a foggy night by the feel of the cobbles.

But the thing was that good boots lasted for years and years. A man who could afford fifty dollars had a pair of boots that’d still be keeping his feet dry in ten years’ time, while the poor man who could only afford cheap boots would have spent a hundred dollars on boots in the same time and would still have wet feet.

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[-] Cobrachickenwing@lemmy.ca 38 points 1 year ago

Subscription based models is how they kill the second hand car market. No one will touch a BMW with a subscription off lease.

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[-] Saneless@lemmy.world 36 points 1 year ago

I would love to see the sales metrics that made them backpedal

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[-] _bug0ut@lemmy.world 30 points 1 year ago* (last edited 1 year ago)

[...] but subscriptions for software-based new car features will continue, according to a BMW board member.

I wonder what they're going to try to nickel and dime people over next. I mean, if they're offering internet service/access or other things that are an ongoing service, fine. That's mostly fair... but if they're charging you to flip a bit in the car's internal database (or even worse, a central database somewhere that keeps your car's data) but the feature is installed in your car and costs BMW nothing to enable it, then ewwwwwww

Took a deeper look at the article...

[...] BMW says it will continue to offer subscription-based services but only for software options, like driver assistance and digital assistant services, which is completely understandable.

Hahahahahaha no. For the most part, absolutely no.

[-] Centaur@lemmy.world 27 points 1 year ago

Next: brakes subscription 😁

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[-] BeautifulMind@lemmy.world 26 points 1 year ago

Seems a little bit like when your cell phone carrier disables the tethering feature on your phone and wants to charge you money to enable that. For me, infuriating to know that I'd paid to have hardware capable of being a wifi hotspot, then to be charged to use it. The "service" being provided amounts to first-we-degrade-the-thing-you-paid-for, then we-charge-you-ransom-to-get-it-back.

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[-] inclementimmigrant@lemmy.world 25 points 1 year ago

Look, it's shitty that they're putting this stuff behind a software lock and subscriptions just like the shitty practices of the gaming world but with shitty behavior comes opportunity with the cracking world.

[-] local_intruder@programming.dev 24 points 1 year ago

No way, I cannot believe that didn't work. Shocked

[-] iByteABit@lemm.ee 23 points 1 year ago

I actually am, usually companies force their shit down the consumers throats and they happily gulp it down, buying their new products when they come out as well. This is a pleasant surprise to me

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[-] BigBananaDealer@lemm.ee 21 points 1 year ago

there was a subscription to pay for fucking heated seats?? even when you buy a car you dont buy a car

[-] Chatotorix@lemmy.world 17 points 1 year ago

"Turning the engine on between midnight and 6AM is a premium feature. Subscribe now for only $29 per month. BMW. Sheer driving pleasure."

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[-] ohlaph@lemmy.world 21 points 1 year ago

Good, good, don't buy that shit people.

[-] tdawg@lemmy.world 19 points 1 year ago
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this post was submitted on 07 Sep 2023
1817 points (99.2% liked)

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