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submitted 9 months ago* (last edited 9 months ago) by DaleGribble88@programming.dev to c/technology@lemmy.world

See title - very frustrating. There is no way to continue to use the TV without agreeing to the terms. I couldn't use different inputs, or even go to settings from the home screen and disconnect from the internet to disable their services. If I don't agree to their terms, then I don't get access to their new products. That sucks, but fine - I don't use their services except for the TV itself, and honestly, I'd rather by a dumb TV with a streaming box anyway, but I can't find those anymore.

Anyway, the new terms are about waiving your right to a class action lawsuit. It's weird to me because I'd never considered filing a class action lawsuit against Roku until this. They shouldn't be able to hold my physical device hostage until I agree to new terms that I didn't agree at the time of purchase or initial setup.

I wish Roku TVs weren't cheap walmart brand sh*t. Someone with some actual money might sue them and sort this out...

EDIT: Shout out to @testfactor@lemmy.world for recommending the brand "Sceptre" when buying my next (dumb) TV.

EDIT2: Shout out to @0110010001100010@lemmy.world for recommending LG smart TVs as a dumb-TV stand in. They apparently do require an agreement at startup, which is certainly NOT ideal, but the setup can be completed without an internet connection and it remembers input selection on powerup. So, once you have it setup, you're good to rock and roll.

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[-] blusterydayve26@midwest.social 14 points 9 months ago

Did the old device agreement allow them to brick it until you agreed to the new agreement? If not, I say file that class action.

[-] _sideffect@lemmy.world 12 points 9 months ago

That is some grade A bullshit right there (not op, the Roku tv)

[-] tomkatt@lemmy.world 11 points 9 months ago

Shit like this is why my LG C1 is restricted to LAN access only in my router (local network for automation purposes) and can't communicate with the internet.

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[-] nullPointer@programming.dev 11 points 9 months ago

use the search terms "commercial display" to find dumb tvs

[-] pixelscience@lemm.ee 12 points 9 months ago

Except if you care about anything having to do with picture quality, brightness, contrast ratio or features such as HDR etc, then it's going to be a really shitty TV. They're made for the menus at McDonald's, not a device for modern media.

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[-] bostonbananarama@lemmy.world 11 points 9 months ago

Anyway, the new terms are about waiving your right to a class action lawsuit. It's weird to me because I'd never considered filing a class action lawsuit against Roku until this. I wish Roku TVs weren't cheap walmart brand sh*t. Someone with some actual money might sue them and sort this out...

The good thing about class action lawsuits is that you don't need money. The law firms are just about the only ones that get paid. If you pay attention to class action settlements it's often something like $3m in attorneys fees, $5,000 to the named plaintiffs, and then a 3 month subscription to the companies own service or a refund of out of pocket expenses, during a specified period, not to exceed $150 per person.

Long story short, firms are more than happy to take on a class action that can be won, but you won't get much.

[-] Mr_Dr_Oink@lemmy.world 10 points 9 months ago
[-] conciselyverbose@sh.itjust.works 6 points 9 months ago

That's a lot of money for a little baby TV.

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[-] darklamer@lemmy.dbzer0.com 9 points 9 months ago

Why do you call it "your" physical device?

[-] DaleGribble88@programming.dev 8 points 9 months ago

Lol, point well stated...

[-] AA5B@lemmy.world 9 points 9 months ago

I had the same on my 3 yr old Vizio TV earlier this week. TV was useless until I agreed. I don’t know whether it operates without an internet connection, because it has a couple Apps I use that are not supported on my Fire Stick

[-] rehydrate5503@lemmy.world 7 points 9 months ago

I have a Vizio as well. It’s been disconnected from the internet for at least 2 years now and functions fine. I guess I miss out on updates, and if I press the Vizio “home” button it freezes up as it’s trying to connect for 20-30 secs before I can do anything, but works fine with an external Android or Apple box. You obviously won’t be able to use any of their apps if you disconnect from the internet, but it’s 100% worth it.

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[-] CosmicCleric@lemmy.world 9 points 9 months ago* (last edited 9 months ago)

Sections 1(F) and 1(L) seem like the only ways out/around of this. (IANAL; the bolding emphasis was done by me.)

F. Small Claims. You or Roku may pursue any Claim, except IP Claims, in a small-claims court instead of through arbitration if (i) the Claim meets the jurisdictional requirements of the small claims court and (ii) the small claims court does not permit class or similar representative actions or relief.

L. 30-Day Right to Opt Out. You have the right to opt out of arbitration by sending written notice of your decision to opt out to the following address by mail: General Counsel, Roku Inc., 1701 Junction Court, Suite 100, San Jose, CA 95112 within 30 days of you first becoming subject to these Dispute Resolution Terms. Such notice must include the name of each person opting out and contact information for each such person, the specific product models, software, or services used that are at issue, the email address that you used to set up your Roku account (if you have one), and, if applicable, a copy of your purchase receipt. For clarity, opt-out notices submitted via any method other than mail (including email) will not be effective. If you send timely written notice containing the required information in accordance with this Section 1(L), then neither party will be required to arbitrate the Claims between them.

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[-] RobotDaniel@lemmy.blahaj.zone 9 points 9 months ago

when did you get this, have a roku tv box and haven't got this yet

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[-] dinckelman@lemmy.world 7 points 9 months ago

Why can't we ever have anything nice?

I don't even know what's worse, really. Is it that they're making a shit product on purpose, or that their EULA says you cannot sue them for making a shit product

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this post was submitted on 03 Mar 2024
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