Provides a better service and doesn't just jack up the price. Steam sales are some of the best discounts around. Embraced Linux and worked to build upon its open foundations to deliver a great handheld which is open . Great customer service in general. Obviously there will always be people pissed off but going by sales and the general vibe I think it largely favors a positive position.

I think steam is a private company so there are no shareholders to crack the whip. They seem to be good to their staff too and give back to the Linux community.