This strikes me as laziness, neglect, and inexperience. The realtor didn't pass along the documents because the clients didn't have email and he couldn't be bothered. The only reason he's being disciplined is because of the special assessment the strata levied.

If that special assessment hadn't been planned, this likely never would have come to light.

I hope beyond the other members of the real estate group, the board looks into the office manager of that branch who is partially to blame for allowing someone this inexperienced to go this alone.