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this post was submitted on 16 Sep 2023
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Their support is infamously hard to contact, they discontinue projects very often, and now this. Google makes some very interesting products, but there would have to be a huge shift at the company, which won't happen, for me to buy them.
Google is first and foremost an ad company. Everything else they do is only to improve the worth of their ad business.
My pixel had issues with the screen (p7p) contacted google, within a couple of days I had an advance replacement device in my hands and a return label for the faulty device.
My watch is giving me issues currently so I'm planning on hitting up support about that too, as it's not within what I expected from the watch (won't connect via bt after a month or so, requiring a factory reset).
In AUS we have great consumer protections, if my watch continues on the way it is currently I'll be returning it for a full refund.
I love being in Maine and quietly mentioning our Implied Warranty and willingness to contact the Secretary of State about a faulty product. I've had success multiple times and only needed to write the Secretary office once.
Unfortunately that huge shift would require a complete change in Google's corporate culture and that's not gonna happen.
I had my own experience with their customer support after purchasing 2 Pixel 6's. They were utter garbage. Both had the cellular connectivity problem and the fingerprint sensors were completely useless. Those sensors failed 100% of the time in brightly lit stores. There's no way in hell that Google was unaware of those problems, and they were in fact well documented (but not resolved) after six months and one major software "fix".
Lucky for me a request for help on Reddit resulted in multiple people saying they despised their Pixels and to return the damn things before it was too late.
Do you mean Pixel 7 by chance? I've heard problems with it's sensor. I have the 6 and haven't noticed anything. Just curious mostly.
Pixel 6. From Android Authority:
Glad your experience is better than ours. Maybe Google fixed the problem.
They immediately lost my business with no public followup on 911 dialer bugs on Pixels. Plus there is ALWAYS a huge hardware problem on flagship Pixels, every single generation. Went iPhone SE and really why would I ever move back?
I've had a lot of pixels in my family and the only one that had major issues was the Pixel 4.
I think you may be buying into overblown anecdotal nonsense.
As have I, and my experience is similar to the other guy.
Fingerprint on the 6 drove me nuts.
On 7 pro now. My tap to pay goes away randomly sometimes until I restart the phone. 7pro camera is hit and miss, mostly missed. Takes very detailed photos, but the quality is far worse than pixels older than pixel 6.
There were multiple public reddit posts about a Pixel 911 dialer bug - NOT the Teams one that we already had, but a new one. No follow-up on that and from what I've heard it's more productive to scream into the void than contact Google support, so I picked up and left. Glad I did too, Android is death by a thousand laggy cuts compared to iOS. For me, the choice was simple: I need rock solid 911 support, immediate attention on critical bugs, and a phone that didn't lag. iPhone is the only major flagship that can do everything on that list
I’m pretty sure almost everything they make these days simply exists to obtain data from users first and foremost. They don’t want long term support or products that stick around forever; they want to add more and more vectors to build those profiles and record behaviors.