236
submitted 1 year ago by abobla@lemm.ee to c/android@lemmy.world
you are viewing a single comment's thread
view the rest of the comments
[-] halcyoncmdr@lemmy.world 10 points 1 year ago

They are, but your average person thinks of the two entirely separate.

Many people feel a refurbished device is inherently messed up and they don't want to accept a refurbished unit as a replacement for their USED and DAMAGED device. They want the one thing repaired in store and their same device back. No matter what. Even when that's simply not reasonable for practical.

I've done phone, tablet, and computer repair for over 15 years now, both OEM certified (including Apple) and entirely third party. For some people the distinction between getting their same watch back with a new screen and a refurbished replacement is massive. Even though that refurb replacement likely was a small repair as well, just something not really field repairable.

For companies like Apple, some repairs they don't do in the field only because of the time it would take. Or the part they send for those in a retail location is a full assembly instead of just what needs to be fixed.

Button not working on your phone? For many companies, they aren't going to strip that phone down and replace the button ribbon, even though that is a separate part. Those ribbon connections are often routed under the battery and around the frame. It would take an hour to disassemble and make that repair. Not feasible for a retail repair environment. If they repair it at all, they would instead just replace the entire housing with many of those small components already installed, which is a much more expensive part, but faster. In most cases though the manufacturers would instead just replace the device for time consuming repairs like that, and the device would then be refurbished at a warehouse where they can take the time for an in depth repair like that.

[-] pete@lemmy.world 6 points 1 year ago* (last edited 1 year ago)

This is crazy to me because a refurb unit is tested every time.

The don't test every device off the line, but when someone hands them a watch and says,' I broke this'. They actually go through a whole test suite to validate that it's been fixed and works properly.

[-] halcyoncmdr@lemmy.world 4 points 1 year ago

Yeah, but from my experience, a large amount of people aren't very logical when it comes to electronics. Many people still seem to view it all as black magic that should just work 100% of the time and be indestructible.

It doesn't help that for some companies, QA on refurb devices is pretty sloppy. Almost no major company runs their own manufacturing or refurbishment systems, they're all contracted out and the contractors do the bare minimum required by the contract and many things simply aren't done or are missed even if they're supposed to be checked.

[-] HeyThisIsntTheYMCA@lemmy.world 2 points 1 year ago

Yeah, I've bought most of my gaming consoles refurbished. Only one to break down on me was the PS2

this post was submitted on 17 Sep 2023
236 points (95.4% liked)

Android

28199 readers
252 users here now

DROID DOES

Welcome to the droidymcdroidface-iest, Lemmyest (Lemmiest), test, bestest, phoniest, pluckiest, snarkiest, and spiciest Android community on Lemmy (Do not respond)! Here you can participate in amazing discussions and events relating to all things Android.

The rules for posting and commenting, besides the rules defined here for lemmy.world, are as follows:

Rules


1. All posts must be relevant to Android devices/operating system.


2. Posts cannot be illegal or NSFW material.


3. No spam, self promotion, or upvote farming. Sources engaging in these behavior will be added to the Blacklist.


4. Non-whitelisted bots will be banned.


5. Engage respectfully: Harassment, flamebaiting, bad faith engagement, or agenda posting will result in your posts being removed. Excessive violations will result in temporary or permanent ban, depending on severity.


6. Memes are not allowed to be posts, but are allowed in the comments.


7. Posts from clickbait sources are heavily discouraged. Please de-clickbait titles if it needs to be submitted.


8. Submission statements of any length composed of your own thoughts inside the post text field are mandatory for any microblog posts, and are optional but recommended for article/image/video posts.


Community Resources:


We are Android girls*,

In our Lemmy.world.

The back is plastic,

It's fantastic.

*Well, not just girls: people of all gender identities are welcomed here.


Our Partner Communities:

!android@lemmy.ml


founded 2 years ago
MODERATORS