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this post was submitted on 17 Nov 2023
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I love Linux, but I'll admit what you say has some credence.
Linux has a lot of polish now. Most big distros are going to have an easy to use GUI installer, and there are several mature very usable desktop environments.
But, for example, if a new user has an nvidia card it's probably going to be a poor experience for them and they won't understand why or how to fix it. So there's shortcomings there. I blame nvidia for this specific issue, but your average user probably doesn't care about that. They just want their video card to work well.
It is definitely getting better. I've been running the same Arch installation with KDE for the last 5 years at work. Surprisingly stable and had little to no issues.
Still, the issues I did have required a basic understanding of what a package manager is, what does sudo do, and other general linux knowledge.
The results difference between a newbie googling "wifi doesnt work" and an experienced user googling "networkmanager service logs showing error XY" is just too great.