TechConnectify@mas.to - Oh my gosh I just figured it out.
Okay, all you open source evangelist people: your knee-jerk reaction to come at people who are talking about a problem with whatever commercial software they use and suggest Your Favorite Alternatives™ is exactly like saying "why don't you just buy a house?" to someone complaining about their landlord.
TechConnectify@mas.to - Actually, to borrow from @DoubleA, it's worse than that.
It's like talking to someone who is in a crappy apartment as though they have the agency and skills to stake out a plot of land and build their own home.
You have to be at peace with the fact that some people just want to exist and not worry about so many things. And they still have a right to complain about their situation.
Link to thread: https://mas.to/@TechConnectify/111539959265152243
I and a few other people kinda chatted with him a while and the reality kinda seemed to click with him? He was very stuck on "it is a product and I am the customer" mindset that is very ingrained into so many people. He said filing a bug report felt "dehumanizing" and we tried to illustrate that it can actually feel empowering if you view yourself as a collaborator, not a customer. I think he's coming around.
At least I hope he is because (opinion on FOSS aside) he really is one of the all-time best creators on YouTube right now.