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this post was submitted on 06 Aug 2023
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Whereas over here, JR once apologized for a train leaving 20 seconds early.
Deutsche Bahn doesn't even count anything under 6 minutes as delay.
Once? That's basically JR rail policy. They will also formally apologize if your train is more than 5 minutes late, and will issue refunds. The train is an hour late it will probably make the news.
One of my trains once was 15 minutes late, which is crazy when you have trains coming every 3 minutes. That was due to a suicide. And the train was up and running within 15 minutes...
What is this refund thing? Because they’ll offer official slips you can give to your work/school to show they were running late, but you still gotta pay - I take JR every day and the money still comes off my IC card the rare times the train is late.
Ive only heard about it, probably only happens when they fuck up. I think its like a gift certificate or something.