Part of my job still is to help people connect their work email to their personal smartphones, if they want to. Many buy Samsungs because their carrier's store still sells them up front compared to other brands of Android. Though it's mostly A-series phones.

The problem with it is that Samsung doesn't put the access to the features in convenient or intuitive locations so many users just get used to not using them anyway. The only feature, I as a Pixel user envy over Samsung is the right side menu thing. But anyone with iPhone experience or experience using an Android that has gesture nav enabled by default, wouldn't think to try it even with the spen because that is the gesture to go back.

Ofc Pixels can do multitask yet many don't realize that because you have to click the app icons at the top of the recent apps screen to access the menu for it. So I guess I don't have room to talk about that aspect as a Pixel user.

But Bixby? I honestly think it's a waste of resources for Samsung when they could have just used Google Assistant like other brands. I mean Bixby is okay but still lacks in some areas, but Samsung invested a lot of resources and effort into it just to come up with something that barely keeps up with Google's Assistant.

Also I'm not a huge fan of their app drawer still. I guess I'm more of a "I just want to see an alphabetical list of all apps" on the app drawer type of person.