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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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We use a home grown classification model for our customer facing stuff. There are some applications of LLMs we are using a SaaS for as it's quick to get going but we are also working on fine tuning an open source model as well so we'll see what ends up working better in terms of cost vs performance. That's not going to be customer facing though, we don't serve any generated text to customers.