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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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Oh, I've been called by my cell operator today. Realized it's a bot when it offered to upgrade my plan because I've used more than half of it. It's 28th of this month FFS! I asked whether that's what they mean and why would I need that, it just repeated in the same voice.