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submitted 7 months ago* (last edited 7 months ago) by pro_grammer@programming.dev to c/steam@lemmy.ml

The censored one is probably Niger

UPDATE - special thanks to @dditty@lemm.ee for making a map showing the countries without access to PSN:

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[-] huginn@feddit.it 44 points 7 months ago

The silver lining: steam's refund policy is good enough that most of them will get their money back. Hopefully that's painful to Sony.

[-] Empricorn@feddit.nl 8 points 7 months ago* (last edited 7 months ago)

It launched 4 months ago. How are you assuming people who bought it and could play it are still in the 2-hour refund window?

Edit: I hear you. I hope Steam allows a special exemption refund for this issue...

[-] natebluehooves@pawb.social 51 points 7 months ago

Steam support usually makes exceptions for situations like this.

[-] LordOfLocksley@lemmy.world 4 points 7 months ago

OK, maybe I'm missing something in all this, as I have both Steam and PSN accounts already, but wasn't it always on the Steam page, in a gold box, that a 3rd party (PSN) account was needed to play the game?

[-] Rinn@literature.cafe 28 points 7 months ago

The 2 hour refund window is for automated refunds, you can still make a request if you're past that - it's just going to need a human to take a look at it. I've once succesfully returned a game I've played for about 5 hours because it had game-breaking bugs and ran like crap for no reason, and it got accepted within a day without an issue.

So Helldivers owners have a chance. I'm assuming that Steam's Customer Support department is having some kind of an internal discussion right now on how to handle this case.

[-] Red_October@lemmy.world 2 points 7 months ago

You're assuming Steam will just completely ignore a situation where players are flat out incapable of playing the game they paid for.

[-] Woozythebear@lemmy.world 4 points 7 months ago

Boy are you in for a surprise if you think Steam is about to offer 30k refunds if they aren't legally obligated.

this post was submitted on 04 May 2024
873 points (99.1% liked)

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