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Amazon Customer Service has become awful
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this post was submitted on 08 May 2024
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Assuming you're in the US, I 100% would've done a credit card chargeback. Bank would've taken your side on that one.
I'm sure they'll deactivate your account over that, though, maybe blacklist you. Sucks if you need them for something and cannot risk the chargeback.
In the UK if the goods were over £100 and you paid via credit card, you could raise a Section 75 claim with the card issuer under the Consumer Credit Act.
I used to work for a large train operating company and the sheer number of people contacting us for historic departure info to support a Section 75 claim because the news came out that someone got a 50% refund on their season ticket was astronomical.
Alternatively... Small Claims Court. Amazon will drag you through the coals if you go the chargeback route.