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Cloudflare took down our website after trying to force us to pay $120000 within 24h
(robindev.substack.com)
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this post was submitted on 26 May 2024
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Your conclusion is based on only one side of the story. And this story is coming from an unnamed business that's using social media to shit on a provider that dropped them.
But even assuming that's true, name any other large provider that would behave differently. AWS will terminate your services instantly and their support is even worse than CF. Apple is the same and then will take 2 weeks to reply. Google is a ghosting champion.
Just to be clear I'm talking about B2B relationships. Not end user communication.
It's true I'm assuming the author is being honest about what Cloudflare sent them and not leaving out a message where they made the situation abundantly clear. That's definitely possible, and we probably won't find out because big companies don't usually give public responses to this sort of thing.
I can't, and this makes me inclined to believe it's a mistake to rely on any of them without a failover plan. Of course that's effectively impossible for some situations, like mobile apps requiring app store access. That seems like a situation that calls for antitrust enforcement.