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McDonald’s will stop testing AI to take drive-thru orders, for now
(www.theverge.com)
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this post was submitted on 17 Jun 2024
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I personally HATE those places where you walk inside and you need to use the stupid touchscreen. I've asked someone to take my order, they say no. So I get in the car and go to the drive through where you still get a person taking your order.
Not the OP but for me it takes like 4 times longer to use the tuch screen. Find the button for what i want. Do you want to super-sized? Do you want fries with that? How are you paying today? Blah blah blah whereas with the counter its me saying one sentence and them pushing 2 buttons.
If there are 4 people in line for a cashier, take away the cashier and you still have 4 people in line waiting for the kiosk.... And it will take longer because ordering from the kiosk is a slow process.
Ooof not sure why you got downvoted.
I'm starting to think people who hate ordering from a touchscreen really see talking to a cashier as fulfilling social needs.
Nope, just faster and easier.
I would use the touchscreen in that case.
Its because those touch screens have clunky UI and are slow if they made it simple and straightforward instead of a question for every page it would be as fast if not faster than a person ordering at a register. Most PoS systems are touch screen nowadays so literally all your doing instead of putting in the options in yourself is telling someone else what to put in. They also do it hundreds of times an hour so they are way faster that someone whos only used a kiosk a few times
Maybe stand a foot further apart from the screen? That way you'll be able to see the button better.
What you hate about it are the constant upsell shenanigans, not the touchscreen per se. I dislike those, too, but I reckon the human staff are also trying to sell more than you want?
He's looking to chat up some young ladies before he has to go back home to the old ball'n'chain...
What if there are physical buttons, like with ATMs?