I mean, the whole point is kind of that the problem is getting defensive rather than making a change.

That's the root of a lot of these problems. People are intimidated by 'wokeness' because they think that caring about how they affect other people means that if they have the wrong idea they're irredeemable. Clearly that isn't compatible with continuing to feel alright about themselves, so they become defensive and double down. But the reality is, if they'd just like, quit it with the callousness and cruelty they'd be eliminating the problem to begin with.

Lack of acknowledgement of there being an issue becomes the primary motivator for making the issue worse.

It's like becoming a hoarder because you're too embarrassed to acknowledge what a mess your house is to clean it. Rather than pick the trash up off the floor, they shout about how clean their house really is and how deluded we all are for talking about the smell.