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this post was submitted on 18 Jul 2024
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Melbourne
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5 stars. That's the default.
The logic to US companies is backwards to us. We think of it as earning your stars. And yeah, 3 is kinda average. Not bad, not great.
They think of it as 5 stars is normal. Perfect every time. You lose points for imperfections.
Example: An Uber driver would lose their job at around 4.1 average rating. So after your trip, you can say 5 stars (normal) or anything else (fire this driver).
It's stupid, and completely ruins the point of a rating scale. Plus, it's also not really compatible with Australian culture. We would think 4 stars is good. 3 stars is ok.
@Nath @Baku
An eloquent and insightful explanation of Aussie culture there. Five stars is probably wanky overkill. Four stars sounds expensive. Three stars is normal. Two stars getting a bit bogan. One star quite feral.
@stepchook @Nath @Baku yes this is infuriating in many of the sharing/gig economy areas, and it's definitely Aussie culture but also many others, US is actually the cultural outlier here.
To the point that I basically will never allow French people in Airbnb because they ALWAYS rate low.