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this post was submitted on 09 Aug 2024
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Melbourne
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I half expected ANZ, I had trouble with them pushing everything through their app messaging. I have no idea if there app was any good though, I couldn't use the app because I didn't have a customer reference number, and all paths to get a customer reference number kept either referring you to the app, or going through phone menu systems that required you to enter your customer reference number. I ended up spending ages trying various combinations in the phone menu to find one that got through to a real person that could transfer me to the right place.
In regards to the fees, most banks have fee-free accounts these days. I like to spread around a few different banks these days so I have something in place if there are any issues with one bank. They make it fairly easy to sign up and to change these days so I've tried out quite a few. I think Commonwealth is the only major bank I haven't had an account with.
Ha, yeah. I signed up for ANZ when I was 13 because I thought they'd offer a bank card capable of doing online purchases and being added to google pay, but I missed the part where they said they only offer those to people 16+. When I turned 14 I called my current bank and they unlocked the setting on my card which allowed that (I'd had a MasterCard for a couple of years, but the setting to allow online purchases was locked and I couldn't change it).
I went into an ANZ early last year to close my account, and it was a fucking wild experience. The branch was open, but they were in manual mode where the security guard was standing at the door pushing the green open button to let people in one by one. When he saw me, he opened the door but blocked my way and just said "what do you want", and I was like "uhh hi I guess, I just want to close my account please". He said, while towering over, complete with having a chewy in his mouth, "Nah mate you're gonna need an appointment for that." Then screamed "SHARLENE GET OVER HERE" at a woman over the other side. She came over and said "Yes love what do you need" and then started at me for a few seconds when I said I wanted to close my account. Then she screamed at another woman who came over, they whispered to each other, then the other woman said "okay give me your card and your ID" and took me to a table before eventually closing my account.
I don't know whether I came right after a bank robbery, or if they were closed or something (there were other people inside though), or if everybody working at the branch was just in a really fucking bad mood, or what, but it was an absolutely wild time. Although of course when I went in to open my account, everybody inside was super lovely and I had no issues. But it seemed like such an odd way to greet people that walk into your branch, I can't imagine why they'd do that unless there was something happening I wasn't aware of. Plus side though, I skipped the line and was pretty much in and out