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this post was submitted on 09 Aug 2024
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Defeats the whole purpose of chatting and reply at your own pace type of support.
You think the chat feature is there to help you? Bless your heart!
It's there because a chat app is cheaper for Woolies than an outsourced call centre. If you give up waiting, that's good for them.
It's just another way Colesworths is screwing this country over.