I suspect my doctors has now got an automatic pre-recorded message you have to listen to before reception pick up the call. They always used to answer pretty quickly, but in the last year literally never pick up. Automated ‘Welcome to blah blah. If it’s an emergency hang up call 000. You can now make appointments online at blah blah blah details, opening hours, useless info’ etc and it goes for a full several minutes before someone picks up. I think they are trying to minimise answering calls. Look I know how to use the online bookings, if I’m calling it’s because I have a question. Annoying.