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this post was submitted on 15 Aug 2023
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Asklemmy
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People need to learn to post in public (in the Corp) channels and then be able to search for answers.
In office you can just go walk over and ask someone and it's often never documented anywhere. In chat programs you can search and find information instead of asking your go to.
While this is a nice idea, adoption of this kind of knowledge sharing is known to be extremely difficult to accomplish without a massive cultural shift in a company or department. Not to mention it requires those who are knowledgeable (typically older workers with less social media or computer experience) to be tech savvy enough to be active in a space dominated by younger employees asking questions.
I am a proponent of trying to bring knowledge capture software and methods into my department and company but the struggle is real. Getting people on board with this idea will basically require those who aren't interested to leave by attrition for the culture to change enough to accept this idea. But those people who retire are exactly the people we want to capture knowledge from! It's really a difficult situation.