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[-] gamermanh@lemmy.dbzer0.com 8 points 1 month ago

I USED to get amazing support from Amazon

Example: GTX 980TI on sale for 600 instead of 800 so I grab it, but the order doesn't appear in my history? A day later it suddenly does and I'm charged FULL PRICE. Reach out to them to be like "where's my $200 off?" And they sent back "shit fam you rite, should be $400" and refunded me the difference

Now: ordered some syrup pumps for coffee drink making, 4 pack (4 individual items sent in 1 box), one comes busted, ask for replacement on (1) item. Instead get auto-refund approved, a rude message saying "they'll make an exception this time", and the refund took 3 weeks

[-] i_stole_ur_taco@lemmy.ca 12 points 1 month ago

I don’t think companies understand that the words “we will make a one time exception for you as a courtesy” is the magic incantation to ensure that customer never returns.

I got that from Staples last week because they did me a real solid by refunding my online order they cancelled instead of going to a store with ID and the invoice and original credit card. Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!

[-] sunzu2@thebrainbin.org 1 points 1 month ago

Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!

I noticed many retailers making it uncomfortable to do any business besides buying from them.

Now every time I buy I have to worry about returns being a pain... Not worth the risk unless I must have it

Came full circle, capitalism

this post was submitted on 19 Sep 2024
638 points (98.3% liked)

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