It's just that you keep putting it on them, as if they need to be the one to "turn things around" when their rant was specifically about external systems prejudicing them. They can't "turn around" AusPost's decision to deny them the ability to redirect their mail?

Basically, they are trying to ask these systems for help, and are being denied. So why put it on their shoulders? Why not be outraged that someone is falling through the gaps, through no fault of their own?

I get that you have good intentions here, but I feel like you're kind of missing the point in a big way...