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'I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action (www.pcgamer.com)

submitted 2 weeks ago by inclementimmigrant@lemmy.world to c/games@lemmy.world

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This response is not nearly enough in my book.

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[-] rtxn@lemmy.world 25 points 2 weeks ago* (last edited 2 weeks ago)

Oh, I don't think they messed up at all. I think it was intentional and calculated. Business decisions don't just materialize out of happenstance, they are written, proposed, and approved by multiple people. They came up with and implemented the pricing and the bait-and-switching of components. Their lawyers wrote, reviewed, and approved the contract. Their public relations personnel came up with the untrue statements that should be said in sponsored videos. And now that the shift has left the ass, the CEO wants to pretend it was all a mistake? Fuck off.

[-] BearOfaTime@lemm.ee 18 points 2 weeks ago

Their lawyers wrote, reviewed, and approved the contract.

This is what most people, who've never worked for a large business, never seem to get.

As an employee I can never say anything about my company unless I want to be fired. For people farther up the chain who have responsibility for making public statements, everything is first vetted by the legal team.

Hell, at times we peons are given stock responses to give to certain questions.