It's a company, they need to make a profit. that's fair enough when you sell an actual service or good, but in this care you just rent out a platform for people to talk from, financed by shareholders.

Renting out a speech platform for money from shareholders and being open and fair are not compatible with eachother. Even if she is genuine, she will have to respond to shareholders, she will need to make as much money as possible.

Shareholders are almost never a good thing, but for internet platforms, they're the worst