Well it kind of was what I was getting at in a way, though distribution of fault is pretty debatable. I think the majority of fault lies with the company putting a failable automated system into production for something this, but I can't help but wonder if there is potential for abuse if this is all it takes for the registrar to delist a legitimate business. I guess I tend to come from the perspective that security is primarily on the service provider, because everyone using the service can and will either abuse or break shit in a spectacular fashion.

Penalities would be a good start I think, like you mentioned. Business sometimes can only understand the language of money after all. It's possible this is the exception to a system that functions quite well behind the scenes also.

I also appreciate the benefit of the doubt on this, it's refreshing compared to the usual internet instant rage.