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Tipping Isn’t about Service – It’s a Psychological Con Job
(thewalrus.ca)
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Tipping is a symptom of employees not getting compensated properly for their work
eh that's a bit too simplistic imo, tipping is fine so long as it happens rarely and for specific reasons (e.g. they had to clean up your baby's vomit), and you make it clear that it's a gift specifically to the people who had to do extra work.