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this post was submitted on 18 Dec 2024
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Mildly Infuriating
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Yeah, COVID was an excuse for a lot of companies to kill their customer service departments and make their automated systems even worse.
How? I can talk to strangers on a phone at home.
I mean, I technically could, but that's my personal version of hell. But, like, somebody else could.
Hypothetically, yes, but during covid was when a company had to truly learn the work-at-home model. Some succeeded, some failed, but the reality is it was an excuse not to try. Automated is cheaper, and laying off employees because a pandemic has closed doors is a great excuse.
"I'm sorry, due to an abundance of caution we are unwilling to reopen the offices and do not have the infrastructure to have you work securely from home, so we're going to have to furlough everyone until further notice"
Then they have a month testing the automated system and hit "good enough" by their standards so then they say the furlough becomes a layoff and everyone loses.