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I can't give you much technical help, but I'm fairly certain that if you're seeing washed out colors on an HDR rip, it means Plex isn't actually playing in HDR and is instead transcoding it down to SDR as this is (or at least used to be) a common issue with it.
If you check the administrator tab in a browser to see the playback information for the stream (or with something external.like Tautulli), does it show that the file is being direct played? That's where I'd start. It could be something with the file, subtitle usage, Plex itself, the client you're using it watch the file, or a network issue that's causing the problem. I used to ignore HDR content entirely as I had similar issues, but with the TCL and LG TVs we have now, both using Roku, HDR content plays (locally) without issue. Remote play doesn't work but that's because we have atrocious upload speeds with Comcast.