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What's the best psychology trick you know?
(lemmy.world)
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this post was submitted on 25 Dec 2024
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I often don't like it when customer service people say this to me if I have been waiting to resolve an issue that is the company's fault, because my waiting is barely a choice; the company screwed up and now I am 'forced' to spend time getting it resolved.
Only apologize or thank me when it's personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)