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[-] corsicanguppy@lemmy.ca 6 points 1 week ago

If it can work in such a small space, think of what it can do in even a low-end android phone.

I don't need my phone to write me stories, but I would like it to notice when my flight is running late and either call up the customer support and book a new connection or get a refund (like Facebook's M was bizarrely adept at doing) or just let my contacts in the upcoming meeting know I'm a bit late.

If it searches my mail I'd like it to be on the device and never leverage a leaky, insecure cloud service.

With a trim setup like this, they've shown it's possible.

[-] rottingleaf@lemmy.world 9 points 1 week ago

Why would you need an LLM for that?

We have a standard, it's called RSS.

We have scripting. We also have visual scripting. That there's no customer tool for that ... is not customer's fault, but not a sign of some fundamental limitation either.

Customer support would, in fact, be more pleased with an e-mail from a template, and not a robot call (and it'll likely have robot detection and drop such calls anyway).

Informing your contacts is better done with a template too.

However, now when I think about it, if such a tool existed, it could use an LLM as a fallback in each case, where we don't have a better source of data about your flights, a fitting e-mail template, some point of that template lacking, or confusion in parsing the company page for support e-mail.

But that still would much rather be some "guesser" element in a visual script, one used when there's nothing more precise.

I think such a product could be more popular than just an LLM to which you say to do something and are never certain whether it's going to do a wildcard weirdness or it's going to be fine.

this post was submitted on 30 Dec 2024
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