Ever since toll decided to stop calling themselves toll and start calling themselves the global express team or whatever it is, I've noticed they've gotten a lot worse. I'd never have rated them great, but they used to have pretty detailed tracking, including a live location of the delivery driver (though I think delayed a bit for safety), and we're good with communication. From memory they offered a 2 hour time slot on the deliveries I had as well

Now they just say that the label was created and the job booked, then the next update is just delivered. There is a map but it's pretty useless, because it's just a straight, as the crow flies map from the origin to the destination. Doesn't even snap to the road they'd take, and it doesn't even vaguely suggest a time, or number of stops before you. Useless