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this post was submitted on 27 Aug 2023
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In the Netherlands there are plenty of online retailers like Coolblue who are doing well by competing on quality and customer service, despite prices being a bit higher (ironically). Next working day delivery is standard, so that isn't an issue.
Bol.com is also really successful and much like Amazon, including its problems.
I assume this is because of a first mover advantage; for a long time, Amazon was only available in the UK, Germany and France*, so that created a major disadvantage. I'm guessing this might apply to a lot of smaller European countries.
*maybe other countries too, but at any rate not in the Benelux.
To those unfamiliar with the acronym: Be – Belgium • ne – The Netherlands • lux – Luxembourg