Funny thing; my company was using Zoom long before the pandemic. It was useful for organizing meetings between offices, and at the time was the only product with good enough sound quality to actually understand people connecting from low bandwidth connections.

As the pandemic was moving to “business as usual” mode, the company did a quantitative analysis of 5-day vs WFH, plus did an employee survey on 5-day vs hybrid vs WFH. Based on those results, they went to a hybrid model for a few months and then ran another quantitative analysis: end result was that WFH model was permanently adopted for all roles where it made sense, and the company started selling off properties.

Zoom’s still used because it was able to handle all these work models, but the company has its own contract with Zoom and would never touch the default agreement. If Zoom tried that at this point, they’d just lose a large customer.