Sync crashes when logging into secondary app, shows no posts (lemmy.world)

submitted 1 year ago* (last edited 1 year ago) by dlpkl@lemmy.world to c/syncforlemmy@lemmy.world

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I've been having an issue since the release of the app where the app will crash if I log into a secondary account. If I repoen the app after the crash and it's logged into that secondary account, posts and comments will not load at all. Android will direct me to clear the cache but the issue still remains. If someone can tell me how to access the crash log I will be happy to update with that information. Thanks!

E: figured out how to upload device info

Device information

Sync version: v23.08.25-12:16    
Sync flavor: googlePlay    

View type: Slides    
Push enabled: false    

Device: p3q    
Model: samsung SM-G998W    
Android: 13

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[-] dr_jekell@lemmy.world 1 points 1 year ago

Try clearing the cache.

Fully close the app, then in your phone's settings> apps> Sync> storage and cache> then press the "clear cache" button.