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How much flakiness do you tolerate in end to end tests?
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I find it interesting that the junior would fix these issues. In my team we established a fictive role which each developer takes in sprint rotation. The developer in this role would then handle these cases and also drive the investigation of incoming support requests / bug reports, playing third level support in a sense.
How do you handle support requests in your team/company? Is it the developers or do you have a dedicated team for that?