A lot of the good answers are already posted. I'll share my experience.

A bunch of people I know, including myself, rose out of retail hell through customer service jobs. My first one was making $55k/year (in 2023 dollars. This was a while ago because I'm old) and jumped decently after a year. Plus it was steady work at a desk with insurance. I switched to another company doing the same kind of thing after a year or two, and was able to transfer internally to IT. A couple years later I made the leap to engineering. I don't have a computer science degree. It was all experience and teaching myself.

A bunch of other friends took similar paths, and now have higher paying jobs.

But this was in new york city, where there are a lot of startups looking to hire people. And because the companies were small, the jobs weren't a cubicle hell where you read from a script. I got to actually help people troubleshoot when I was doing IT. That first job I could just talk to people like people.

I don't know how different it is now or in other parts of the country. I'm not sure how much the pandemic and AI hype has changed the market. But getting a first foot in the door is really helpful. You can meet people and get on the job experience.

A lot of job listings might require a college degree, but enough experience can be a substitute. Also knowing people helps a stupid, unfair, amount.