While I agree having more options is always a better thing, I really can't see body type A and B with pronouns choosing anything other than more inclusive, a good thing, and not something that deserves getting up in arms about.
I don't really see how it could be seen as not more inclusive. Sure it's not more inclusive than having full blown sliders that let you change every bit of a character's body, but it's adding more pronouns and not forcing those pronouns on a certain body type. If we look at number of options, it is more than the previous "male and female" options. Thus including a broader set of people
I feel like short of making it free to play and having a complete art style rework this game doesn't have great hopes of ever being relevant. I mean from what I've gathered the gameplay itself is decent to good. But yeah they just misfired so hard with this.
Despite it all, I feel bad for the majority of devs who spent so much of their life working on this and who are likely going to be out of a job. Of course I don't know anything about the inner workings, but I'd be willing to bet it's not most of their fault's that sony had been pushing so hard for live service stuff under their former leadership