6
Phone is acting like mobile data is turned off when it's not (lemm.ee)
submitted 1 year ago by rjthyen@lemm.ee to c/askandroid@lemdro.id
6 comments fedilink hide all child comments

I have a Motorola edge plus that will not connect to mobile data. It will show several bars of service but the 4G icon is greyed out like it knows the service is there but will not access it I can make calls and send texts as long as they can be sent as an sms text. I use straight talk as a provider so my talks with customer service have been difficult, but they assure me my plan is in order and go straight to restarting the device (which does not work).

I'm wondering if anyone has any suggestions? I'm considering trying a factory reset of the phone to see if that corrects any settings on my end, or maybe buying a new SIM card and reactivating the service? But I don't know if there's any chance that would work or if I should just try harder with customer service.

top 6 comments
sorted by: hot top controversial new old
[-] Moonrise2473@feddit.it 4 points 1 year ago* (last edited 1 year ago)

Maybe the APN setting is wrong? I don't remember if it shows the 4g logo on the taskbar if that happens

Maybe some app set a system wide proxy that doesn't work?

Do you have another old phone where you can try the sim card to see what happens?

[-] danielfgom@lemmy.world 3 points 1 year ago

This. Check your APN settings

[-] rjthyen@lemm.ee 1 points 1 year ago

I might have one I could try, but I think straight talk might tie the SIM card to the device. If I remember right when I get a new phone I can't move the SIM to the new phone and have it work

[-] rjthyen@lemm.ee 1 points 1 year ago

It was in the APN settings. As simple as checking the box for the profile already in there. But I've been trying to figure it out for a week and didn't even know what APN settings were to think to look so thank you!

[-] jungekatz@hexbear.net 1 points 1 year ago

Did u call customer support ?

[-] rjthyen@lemm.ee 1 points 1 year ago

Yes, their only suggestion was restarting my phone which I needed to be on the line with them. It didn't work do before starting that process over again when they're open again tomorrow I figured I'd look into other ideas.

this post was submitted on 26 Sep 2023
6 points (100.0% liked)

Ask Android

2247 readers
8 users here now

A place to ask your questions and seek help related to your Android device and the Android ecosystem.

Whether you're looking for app recommendations, phone buying advice, or want to explore rooting and tutorials, this is the place for you!

Rules
  1. Be descriptive: Help us help you by providing as many details as you can.
  2. Be patient: You're getting free help from Internet strangers, so you may have to wait for an answer.
  3. Be helpful: If someone asks you for more information, tell us what you can. If someone asks you for a screenshot, please provide one!
  4. Be nice: Treat others with respect, even if you don't agree with their advice. Accordingly, you should expect others to be nice to you as well. Report intentionally rude answers.
  5. No piracy: Sharing or discussing pirated content is strictly prohibited. Do not ask others for a paid app or about how to acquire one.
  6. No affiliate/marketing links: Posting affiliate links is not allowed.
  7. No URL shorteners: These can hide the true location of the page and lead people to malicious places.
  8. No lockscreen bypasses: Please do not comment, link, or assist with bypassing lock screens or factory reset protection.
  9. No cross-posting: Please take the time to make a proper post instead of cross-posting.
Other Communities

founded 2 years ago
MODERATORS
ijeff@lemdro.id
ladfrombrad@lemdro.id