As terrible as it sounds, I'm not sure what AC should have done, here, if:

• air crew didn't notice
• air crew weren't told

They're just air safety people moonlighting as servers; they're not psychic.

Gently remind me if I missed something.

This is the best summary I could come up with:

Air Transat tells Go Public it launched an "in-depth" internal investigation after the mom complained, and claimed none of the crew members "witnessed nor were made aware" of the incident.

The evidence suggests that the airline didn't speak with the girl or any other passengers — but should have, according to lawyer and law professor Janine Benedet, whose research at the University of British Columbia focuses on sexual violence against women including assaults on public transportation.

Air Transat also refused to provide its official policies and procedures when dealing with reports of in-flight assaults, citing the "sensitivity" of such cases.

"Best practice is to share that with the public and make those available so that everybody knows and everybody's on the same page," said Elizabeth Jeglic, a U.S. clinical psychologist and one of the authors of the 2021 study The Nature of In-flight Sexual Assaults.

Two weeks after the incident she emailed four higher-ups at Air Canada, including the manager of corporate security, seeking answers about how it was handled.

Following a study of in-flight sexual misconduct, the U.S. Transportation Department in 2020 made specific recommendations about tracking such incidents and training staff to deal with them.

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