Hello everyone.

I'm seeking guidance for an issue I'm having with a new pair of HyperX Cloud II. I had an older model (shipped with 2 x 3.5mm jacks 3 pins ). I loved them, but they broke.

I bought a new pair (73EUR | shipped with 1 x 3.5mm jack 4 pins + wired USB dongle). When wired through the USB dongle, I have terrible audio + microphone quality. The USB driver shows as "HyperX Virtual Surround Sound (Generic USB Audio)". The best supported format is 16 bit 48000Hz.

When wired directly to the motherboard using 3.5 jacks (extra splitter 1xF 4pins to 2xM 3pins), I have good audio + microphone quality. The USB driver shows as "High Definition Audio Device". The best supported format is 24 bit 192000Hz.

I installed the most recent driver from HyperX support page. No change. I forced a manual driver install on the USB dongle to use the Realtek HD Audio, but it isn't compatible/not supported and there's no audio ☹️

Do I have a defective part? Or wrong Windows 10 driver? Or is this a shitty USB driver implementation by HyperX and there's nothing I can do about it?

Any input is welcome.

Thank you. Have a great day.

Cheers.