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ASUS refunds Zenfone buyer for failing to provide bootloader unlock tools as promised [after being sued] (www.androidauthority.com)
submitted 8 months ago by FragmentedChicken@lemdro.id to c/android@lemdro.id
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[-] IllNess@infosec.pub 19 points 8 months ago

Unfortunately, due to ASUS being based in China, we are unlikely to get a response until next week.

Even responses are late. Maybe Asus is using the snail mail for everything. They are going to sending floppy disks with the unlocker next month.

[-] tostiman@sh.itjust.works 38 points 8 months ago

ASUS isnt in China, its in Taiwan

[-] FragmentedChicken@lemdro.id 26 points 8 months ago

It's because timezones. It's already Saturday in Taiwan.

[-] mp3@lemmy.ca 9 points 8 months ago

They are going to sending floppy disks with the unlocker next month.

Nice, time to undust my USB floppy-disk reader.

[-] DoomBot5@lemmy.world 2 points 8 months ago

Or because anyone in China working normal hours already left for the weekend because they're 12+ hours ahead of the US.

[-] nexusband@lemmy.world 17 points 8 months ago* (last edited 8 months ago)

Unfortunately, due to ASUS being based in China, we are unlikely to get a response until next week.

So, Taiwan is now China for Android Authority? Good to know, another one to ignore and not visit anymore...

[-] Rambomst@lemmy.world 11 points 8 months ago

They have corrected the article.

[-] Alonely0@mastodon.social 1 points 8 months ago

@nexusband @FragmentedChicken depending who you ask.

[-] AI_toothbrush@lemmy.zip 11 points 8 months ago

Guys how do i sue asus? Also where would i sue? I bought the phone in ireland but live in sweden. I think if enough people sue they gotta do something about it right?

[-] Zak@lemmy.world 2 points 8 months ago

I wonder what their motivation for disabling the unlock tool is. It seems unlikely that will increase profits and it's likely to cost a handful of sales (I'm one of them).

[-] keyez@lemmy.world 2 points 8 months ago

Their initial post and article about this move on the forums was citing security concerns which is baffling especially given how short their support windows are for their devices.

[-] Zak@lemmy.world 1 points 8 months ago

"Security concerns" is so vague as to be meaningless, so I remain puzzled.

[-] keyez@lemmy.world 1 points 8 months ago

Hopefully others are able to get a refund and Asus reverts back to their original position. I got a nothing phone 2 instead of a zenfone 10 which I really wanted because I heard of the news about the reneg before I was able to make a purchase.

this post was submitted on 05 Apr 2024
215 points (99.1% liked)

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