Yep. We rang the alarm bells 20 years ago. No one listened. I left the state, but the fact that this was going to happen was as plain as the nose on your face. People just didn’t want to see.
People don’t want to do the hard work that it will take to live by a new paradigm. It will break the economy for years, but it’ll likely take that to change things. Eventually, we could build back something more in tune with our ecosystem.
I think her issue isn't that she's paying more via fees and tips. It's that the store is charging her more for every individual item. One would expect to pay the shopper and delivery person for their effort. But realizing that the store is capturing most of that AND charging you more for every item on top of it seems to be the problem. The shopper, delivery person and the buyer are all getting shafted.