It's like people standing in line at the supermarket instead of using the scan-it-yourself-and-self-checkout app. Why???
Some people like the human connection. Some are lonely. Some find the machines stressful.
Look, I'm a consummate checkout-machine-user and always go for that option, much as I always swipe my keyboard, but still, I get it. I actually think it's a shame that ordinary parts of our human experience that used to be mediated by humans are increasingly dwindling.
The app "Island" sort of does this already.