"Our teams on the ground have checked the shipment packing process and carried out an inspection of the goods in our warehouse and have confirmed that all standard operating processes have been adhered to."
Sure but if your standard procedure is to not give a shit, then you still did wrong. Very much a "we decided that we didn't do anything wrong as that would look bad."
One of the nice things about Gmail at the time, was that you could access your emails when not home. If you were at a friend's or on holiday at a net café, all you needed was to know your email and password.
That sounds silly, but at the time the majority of ISP mailboxes were pop only. Or those Webmails you could get were attached to what you would now think of comically small mailboxes. Full history Webmail added a convenience we didn't get before.